RN Nursing Home Surveyor / Complaint Investigator - Rochester Region

Rochester, NY | 414 | Full-time


Rochester Region - Become SMQT Certified!

This Registered Nurse travel position assists the New York State Department of Health conducting surveillance and investigation of Nursing Homes. Responsibilities include the following:

  • annual certification, recertification, state monitoring and off hour surveys at nursing homes;
  •  investigating allegations of abuse and neglect; preparing written reports of investigative findings and preparing Statement of Deficiencies reports;
  • participating in emergency surveys at Skilled Nursing Facilities;
  • participating in State monitoring during Immediate Jeopardy situations.

This position is majority travel, will be onsite at facilities in the Chemung, Ontario, Steuben, Livingston, Schuyler, Wayne, Monroe, Seneca & Yates counties. Mileage and accommodation reimbursement provided. Non-travel days are based out of the NYSDOH Rochester office.

IPRO offers competitive salaries, comprehensive health and dental coverage.

  • Superior investigative and analytical skills; proficient in conducting interviews with facility staff, residents and families.
  • Strong interpersonal skills with the ability to achieve customer satisfaction in difficult or controversial situations.
  • Excellent written and verbal communication skills with the ability to relate effectively to providers, physicians, residents and senior medical and administrative personnel.
  • Strong computer skills with the ability to learn new programs.
  • The ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months of employment, required.
  • Must have a valid driver's license & the ability to travel to on-site facilities review assignments, required.



  • New York Licensed Registered Nurse, required.
  • A minimum of two years experience performing utilization review, claims adjudication, medical review, fraud investigation, surveillance or monitoring activities, required; OR
  • Three years of clinical or administrative experience, required; OR
  • A Bachelor’s degree in nursing and two years of clinical or administrative experience, required.
  • SMQT Certification, preferred.